https://helpforum.sky.com/t5/Broadband/Wi-Fi-faulty/m-p/5335804#M583557 <P>New router fitted and tested last night over the phone last night with one of your engineers. It's still dropping out of Wi Fi intermittently. I would like a engineer to call out as it's been going on for weeks. Originally with the old router and now with the new one you have sent. If you can't send someone I'm seriously considering swapping provider's asap !! Could you confirm compensation has been applied to the account as promised ? Please advise ASAP&nbsp;</P> Tue, 04 Aug 2026 13:48:14 GMT Woods3 2026-08-04T13:48:14Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-faulty/m-p/5335804#M583557 <P>New router fitted and tested last night over the phone last night with one of your engineers. It's still dropping out of Wi Fi intermittently. I would like a engineer to call out as it's been going on for weeks. Originally with the old router and now with the new one you have sent. If you can't send someone I'm seriously considering swapping provider's asap !! Could you confirm compensation has been applied to the account as promised ? Please advise ASAP&nbsp;</P> Tue, 04 Aug 2026 13:48:14 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-faulty/m-p/5335804#M583557 Woods3 2026-08-04T13:48:14Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-faulty/m-p/5335837#M583564 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4746881">@Woods3</a>&nbsp;wrote:<BR /> <P>Could you confirm compensation has been applied to the account as promised&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4746881">@Woods3</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of <STRONG>Sky customers helping other Sky customers </STRONG>with additional help from Superusers like myself. <BR /><BR />This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a <STRONG>TOTAL&nbsp;</STRONG>loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR /><BR /><BR /></P> Tue, 04 Aug 2026 14:27:48 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-faulty/m-p/5335837#M583564 Daniel0210 2026-08-04T14:27:48Z