topic Re: WiFi not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5335275#M583421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4746305">@Kiks</a>&nbsp;</P> <P>We are customers here who help each other so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 03 Aug 2026 21:23:55 GMT caesarome 2026-08-03T21:23:55Z WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5335218#M583399 <P>Your check says WiFi looks good, but sky TV states there is no connection and there is no WiFi on any of our phones or laptops</P> Mon, 03 Aug 2026 20:27:47 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5335218#M583399 Kiks 2026-08-03T20:27:47Z Re: WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5335275#M583421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4746305">@Kiks</a>&nbsp;</P> <P>We are customers here who help each other so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 03 Aug 2026 21:23:55 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5335275#M583421 caesarome 2026-08-03T21:23:55Z