topic Intermittent issue advice needed in Broadband

WiFi dropping out

JemimaJ — Fri, 31 Jul 2026 16:31:01 GMT

It keeps dropping out.

Re: WiFi dropping out

Daniel0210 — Fri, 31 Jul 2026 16:33:43 GMT

@JemimaJ
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Intermittent issue advice needed

JemimaJ — Mon, 03 Aug 2026 09:38:25 GMT

Hi community, I have had WiFi drop out issues last week and over the weekend. I reported it to sky, messaging with a human. They have an engineer booked. The WiFi hasn't dropped out (yet) today. Do you think I should cancel the engineer? Can I trust that it's going to continue working? I had weeks of issues in May/June and a new hub. What do you think? Thanks.

Re: Intermittent issue advice needed

Daniel0210 — Mon, 03 Aug 2026 09:42:27 GMT

@JemimaJ

Cancelling the appointment is entirely up to you. There are no guarantees the issue won't reappear. A word of warning, if the appointment is for today or tomorrow any cancellation will incur a £25 charge.

Re: Intermittent issue advice needed

JemimaJ — Mon, 03 Aug 2026 10:57:50 GMT

Thank you, advice very much appreciated 🙏