topic Re: Issues post engineer visit in Broadband https://helpforum.sky.com/t5/Broadband/Issues-post-engineer-visit/m-p/5334560#M583224 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4745567">@Lucy5551</a>&nbsp;</P> <P>As we are customers here then it not much we can do.</P> <P>&nbsp;</P> <P>When this happens what do the lights do on your broadband hub so are any out or do they flash ?</P> <P>&nbsp;</P> <P>You could also try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 03 Aug 2026 09:31:44 GMT caesarome 2026-08-03T09:31:44Z Issues post engineer visit https://helpforum.sky.com/t5/Broadband/Issues-post-engineer-visit/m-p/5334550#M583217 <P>WiFi dropping in and out despite engineer visit from open reach on Friday. Please support - we haven't had fully working WiFi since 10th July&nbsp;</P> Mon, 03 Aug 2026 09:18:13 GMT https://helpforum.sky.com/t5/Broadband/Issues-post-engineer-visit/m-p/5334550#M583217 Lucy5551 2026-08-03T09:18:13Z Re: Issues post engineer visit https://helpforum.sky.com/t5/Broadband/Issues-post-engineer-visit/m-p/5334560#M583224 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4745567">@Lucy5551</a>&nbsp;</P> <P>As we are customers here then it not much we can do.</P> <P>&nbsp;</P> <P>When this happens what do the lights do on your broadband hub so are any out or do they flash ?</P> <P>&nbsp;</P> <P>You could also try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 03 Aug 2026 09:31:44 GMT https://helpforum.sky.com/t5/Broadband/Issues-post-engineer-visit/m-p/5334560#M583224 caesarome 2026-08-03T09:31:44Z