Sky hub not receiving internet

Tonicas — Mon, 03 Aug 2026 09:31:06 GMT

So got up this morning to broadband hub flashing slow green,

Done what every forum.said left 15 minute and then switch off and this error occurred at 2am and still nothing has changed!

Litrally school holidays and I need the Internet

This isn't the first time this has happened and I have to wait over a week for an engineer apparently

Are there any outages in North and East of Cornwall?

Re: Sky hub not receiving internet

Daniel0210 — Mon, 03 Aug 2026 09:33:43 GMT

@Tonicas wrote:

and this error occurred at 2am

@Tonicas
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

topic Sky hub not receiving internet in Broadband

Sky hub not receiving internet

Re: Sky hub not receiving internet