topic Re: Intermittent loss in Broadband

Intermittent loss

Adam2222 — Thu, 30 Jul 2026 11:05:35 GMT

When using the tv, searching on my browser on my phone, loading apps and using our Alexa to play music there seem to be delays in the signal. It is slow, the music constantly cuts out, there is buffering when watching the TV at times too.

Re: Intermittent loss

caesarome — Thu, 30 Jul 2026 11:21:05 GMT

@Adam2222

Do you have a poor wifi signal as this is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Intermittent loss

Adam2222 — Mon, 03 Aug 2026 07:17:52 GMT

Thanks. Unfortunately I've tried everything and it doesn't seem to have helped. When streaming sport it also keeps pausing.