topic WiFi connection issue in Broadband

WiFi connection issue

Laurenelyse — Sun, 02 Aug 2026 19:21:13 GMT

WiFi is not connecting on any device.

Done all checks and resets but issue still continues

Re: WiFi connection issue

caesarome — Sun, 02 Aug 2026 20:39:07 GMT

If the line test found no faults are the lights lit on your hub as usual, if so have you tried rebooting it at the mains ?

Re: WiFi connection issue

paulamarie — Sun, 02 Aug 2026 21:13:26 GMT

WiFi down cannot connect

Re: WiFi connection issue

caesarome — Sun, 02 Aug 2026 21:20:40 GMT

@paulamarie

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.