topic Re: YouTube not working in Broadband

YouTube not working

Abhishek1010 — Sun, 02 Aug 2026 15:28:26 GMT

I am unable to access YouTube on my desktop - both edge and chrome browser. Doesnt work on any of my smart TVs as well my Sky q boxes and mini boxes. Problem encountered since I moved to Sky broadband on 27-July. Broadband shield is set to 18+. Error message on edge: you are not connected to the internet. Error message on Chrome: This site can't be reached. All others apps, websites working

Re: YouTube not working

Me134 — Sun, 02 Aug 2026 15:45:28 GMT

@Abhishek1010 wrote:
I am unable to access YouTube on my desktop - both edge and chrome browser. Doesnt work on any of my smart TVs as well my Sky q boxes and mini boxes. Problem encountered since I moved to Sky broadband on 27-July. Broadband shield is set to 18+. Error message on edge: you are not connected to the internet. Error message on Chrome: This site can't be reached. All others apps, websites working

Try setting the Broadband Shield off entirely and see if that resolves it.

Re: YouTube not working

Abhishek1010 — Sun, 02 Aug 2026 16:31:12 GMT

That worked, but that means my system is now open to every thing. Why is YouTube excluded from the adult category and lumped with items such as malware and ransom ware. When I reverted back my setting to Adult, it stopped working again. Think Sky should look at fixing this.

Re: YouTube not working

caesarome — Sun, 02 Aug 2026 18:32:59 GMT

@Abhishek1010

Can you not add YouTube to your allowed websites list:

https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly

Re: YouTube not working

Abhishek1010 — Sun, 02 Aug 2026 21:05:07 GMT

Good advice Caesarium. When I clicked on exceptions to add YouTube, I found that YouTube.com and m.youtube.com were specifically marked as disallowed site! No idea why this was the default setting, but having removed these now, it works. Thank you so much!