topic Re: Wrong equipment in Broadband

Wrong equipment

Very+Very+Fed+Up — Sun, 02 Aug 2026 06:52:51 GMT

The equipment yo sent me does not align in connectivity with my Openreach sockets.

i also do not have a phone at my address and your instructions require a phone connector .

Re: Wrong equipment

peter-marlow+1966 — Sun, 02 Aug 2026 07:01:59 GMT

Welcome to the forum

We are all fellow custmoers on here not sky, you would need to call them about this

Re: Wrong equipment

Chrisee — Sun, 02 Aug 2026 07:23:34 GMT

@Very+Very+Fed+Up it sounds like you have been sent a Sky hub with cables for a full fibre connection. If you are due to have an engineer come to set up your service you have the right kit as the engineer will be fitting a new full,fibre line terminating in an ONTunit that will accept that cable. In many areas when you order a new broadband service Openreach require the ISP to fit full fibre as they wont accept a new partial fibre contract where full fibre is available.