topic Sky app in Broadband

Sky app

Lorraine861 — Sat, 01 Aug 2026 19:33:22 GMT

I can't access my sky app. It takes the username and password but doesn't like the postcode.

Re: Sky app

caesarome — Sat, 01 Aug 2026 21:18:02 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky app

LauraMac38 — Sun, 02 Aug 2026 09:42:50 GMT

Hi @caesarome Thanks for escalating this. We’ve sent @Lorraine861 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.