https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5333085#M582878 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4744255">@Ringdoorbell</a>&nbsp;wrote:<BR /><P>I have had Sky broadband installed again since 24 July and my ring doorbell continuously goes off line and doesn't record. &nbsp;It is the only device I have issues with. &nbsp;It is battery operated and the battery is good. &nbsp; I previously had Sky so it's definitely the new connection as I didn't have issues before. &nbsp;I need someone to check please as not happy</P><HR /></BLOCKQUOTE><P>No one is going to check a third party device for you I'm afraid.</P><P>&nbsp;</P><P>However, there is a lot of help from Ring themselves for troubleshooting Wifi issues here:&nbsp;<A title="https://ring.com/gb/en/support/categories/wifi?page=1" href="https://ring.com/gb/en/support/categories/wifi?page=1" target="_blank" rel="noopener">https://ring.com/gb/en/support/categories/wifi?page=1</A>&nbsp;</P><P>&nbsp;</P><P>I have a Ring Doorbell and Outdoor Cam and had to buy a Ring Chime Pro in the end that extend the connection so I got a strong RSSI from both devices. YMMV.</P> Sat, 01 Aug 2026 11:30:36 GMT stereohaven 2026-08-01T11:30:36Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5333072#M582875 <P>I have had Sky broadband installed again since 24 July and my ring doorbell continuously goes off line and doesn't record. &nbsp;It is the only device I have issues with. &nbsp;It is battery operated and the battery is good. &nbsp; I previously had Sky so it's definitely the new connection as I didn't have issues before. &nbsp;I need someone to check please as not happy</P> Sat, 01 Aug 2026 11:06:10 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5333072#M582875 Ringdoorbell 2026-08-01T11:06:10Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5333085#M582878 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4744255">@Ringdoorbell</a>&nbsp;wrote:<BR /><P>I have had Sky broadband installed again since 24 July and my ring doorbell continuously goes off line and doesn't record. &nbsp;It is the only device I have issues with. &nbsp;It is battery operated and the battery is good. &nbsp; I previously had Sky so it's definitely the new connection as I didn't have issues before. &nbsp;I need someone to check please as not happy</P><HR /></BLOCKQUOTE><P>No one is going to check a third party device for you I'm afraid.</P><P>&nbsp;</P><P>However, there is a lot of help from Ring themselves for troubleshooting Wifi issues here:&nbsp;<A title="https://ring.com/gb/en/support/categories/wifi?page=1" href="https://ring.com/gb/en/support/categories/wifi?page=1" target="_blank" rel="noopener">https://ring.com/gb/en/support/categories/wifi?page=1</A>&nbsp;</P><P>&nbsp;</P><P>I have a Ring Doorbell and Outdoor Cam and had to buy a Ring Chime Pro in the end that extend the connection so I got a strong RSSI from both devices. YMMV.</P> Sat, 01 Aug 2026 11:30:36 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5333085#M582878 stereohaven 2026-08-01T11:30:36Z