Chromecast stopped connecting two weeks ago

kyonashi — Sat, 01 Aug 2026 10:30:37 GMT

Hi, I’m having a strange Wi-Fi issue with my Sky Max Hub (SR213-02-UK-wht) and a Chromecast with Google TV 4K.

The Chromecast can see my Sky Wi-Fi network, but it cannot connect. When I select the SSID it sits on “Connecting to SSID” for around 30 seconds and then fails with “Couldn’t find SSID”. Interestingly, even entering an incorrect Wi-Fi password produces the same behaviour, so it doesn’t appear to be getting as far as a normal password/authentication failure.

The Chromecast itself seems fine as it has connected successfully to an iPhone hotspot, and it can see other nearby Wi-Fi networks. Other devices in the house connect to the Sky network normally.

Things I have already tried:

Factory reset the Chromecast
Restarted the Sky Hub and Chromecast multiple times
Changed Wi-Fi security from WPA3-Personal Transition to WPA2-PSK (AES)
Tested with 2.4 GHz only, 5 GHz only, and both bands enabled
Confirmed the Chromecast fails on all combinations

Current Sky Hub settings:

2.4 GHz:

802.11 g/n/ax
WPA2-PSK (AES)
Channel 1
20 MHz bandwidth

5 GHz:

802.11 a/n/ac/ax
WPA2-PSK (AES)
Channel 157
20/40/80 MHz bandwidth

The Sky Hub settings appear quite locked down, so I can’t disable Wi-Fi 6/802.11ax, change channel bandwidth, create separate SSIDs for each band, or change other advanced Wi-Fi options.

I have also noticed some odd behaviour with the Sky Hub generally. The My Sky app and myrouter.io interface have sometimes shown different Wi-Fi band states, and after changing Wi-Fi settings the hub has occasionally needed a reboot before devices reconnect.

Has anyone had similar issues with the SR213-02-UK-wht and Chromecast with Google TV 4K? I’m wondering if this is a Sky Hub firmware/compatibility issue rather than a Chromecast problem.

Re: Chromecast stopped connecting two weeks ago

LauraMac38 — Sun, 02 Aug 2026 10:13:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks,

Re: Chromecast stopped connecting two weeks ago

Random+name1 — Thu, 03 Sep 2026 20:19:59 GMT

I have exactly the same issue. Sees network, refuses to connect. Did you find a solution or get a private response? It's our main TV device so getting very frustrating.

topic Chromecast stopped connecting two weeks ago in Broadband

Chromecast stopped connecting two weeks ago

Re: Chromecast stopped connecting two weeks ago

Re: Chromecast stopped connecting two weeks ago