Constant WI-FI dropout

Garath279 — Thu, 30 Jul 2026 09:10:57 GMT

HELP!

I'm getting fed up with the constant BB issues.

Upgraded to Sky Full Fibre Gigafast (estimated DL speed - 780-930Mb/s (guaranteed 600) in May but the WI-FI constantly keep dropping out. Streaming glass is frustrating as it keep pixelating and every device is so slow! When checking the Sky BB speed checker, there doesn't seem to be an issue, but when checking multiple BB speed checkers on different devises, the speed at best is 4.6Mb/s.

Gone through the trouble shooting guides so many times and still nothing seems to resolve the issue.

Re: Constant WI-FI dropout

Danz994 — Fri, 31 Jul 2026 09:01:02 GMT

Hi there @Garath279 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Constant WI-FI dropout in Broadband

Constant WI-FI dropout

Re: Constant WI-FI dropout