https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5332099#M582657 <P>Our router keeps disconnecting, so our mobile phone devices have to use it's own data. This problem keeps happening and we are constantly without Wi-Fi on our devices. We are not happy. Why do I have to go through such a convoluted process of a complaint, I want to talk to a human. I'm not happy. Been with sky for years&nbsp;</P> Fri, 31 Jul 2026 08:54:26 GMT Jenmark1967 2026-07-31T08:54:26Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5332099#M582657 <P>Our router keeps disconnecting, so our mobile phone devices have to use it's own data. This problem keeps happening and we are constantly without Wi-Fi on our devices. We are not happy. Why do I have to go through such a convoluted process of a complaint, I want to talk to a human. I'm not happy. Been with sky for years&nbsp;</P> Fri, 31 Jul 2026 08:54:26 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5332099#M582657 Jenmark1967 2026-07-31T08:54:26Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5332135#M582663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4743141">@Jenmark1967</a>&nbsp;</P> <P>If you want to talk to Sky you will need to call them.</P> <P>&nbsp;</P> <P>Have you run a line test&nbsp;<SPAN>to see if it finds any faults:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 31 Jul 2026 09:30:07 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5332135#M582663 caesarome 2026-07-31T09:30:07Z