Slow loading

TraceyASnape — Thu, 30 Jul 2026 15:11:22 GMT

We recently upgraded to the sky gigafast+ last month and since we had it the speed wasn't what was guaranteed so we got given a sky max pod and when using the Ethernet from that it is okay. But when using our phones things are very slow to load wether it be playing games, Facebook, TikTok things are just very slow to load. We've even had an engineer out but everything seems fine. Doing a speed test today we are getting 550mbps and that's in the same room as the router. Is there any way to be able to solve the slow loading times while using apps on the phone.

thank you

Re: Slow loading

Danz994 — Fri, 31 Jul 2026 08:43:51 GMT

Hi there @TraceyASnape Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Slow loading in Broadband

Slow loading

Re: Slow loading