topic Re: No delivery in Broadband

No delivery

PebblesPullen — Thu, 30 Jul 2026 07:54:36 GMT

Our hub box was never delivered and the engineer could not fit it today ?
we need WIFI to be installed as soon as possible as we both work from home

plewse advise where the deliveries are and also when this will be fitted this week

this set up process has been very difficult and stressful

pebbles pullen

Re: No delivery

PebblesPullen — Thu, 30 Jul 2026 07:56:01 GMT

Virgin media box stops from today .. we are already being charged for an early departure with them that you as a company decided with U switch

Re: No delivery

TimmyBGood — Thu, 30 Jul 2026 08:11:31 GMT

@PebblesPullen wrote:

we are already being charged for an early departure with them that you as a company decided with U switch

A penalty fee for early exit is defined by the ISP which is being left, not the new provider or a third party comparison service.

Sky will cover up to £200 for broadband

https://www.sky.com/help/articles/switching-credit-offer

Re: No delivery

Chrisee — Thu, 30 Jul 2026 08:11:49 GMT

@PebblesPullen you are not talking to Sky by posting in this forum. Sky sends hubs out by post to arrivecroughly 2 days brfore activation. You should be able to see activity in the My Orders section of the My Sky app. Otherwise call Sky.

You are buying a domestic connection that your choose to use it for work does not give you any priority. As long ss you did not cancel directly with Virgin yourself that connection should remain up until the new connection is up and running as it is handled under the One Touch Switch process which accommodates delays.