https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/5330688#M582329 <P>We had a power outage, the electricity is back on but the router is not working&nbsp;</P><P>showing</P><P>power - green light</P><P>internet - no light</P><P>wifi - green light</P><P>voice - orange</P> Wed, 29 Jul 2026 12:27:53 GMT Andre221 2026-07-29T12:27:53Z https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/5330688#M582329 <P>We had a power outage, the electricity is back on but the router is not working&nbsp;</P><P>showing</P><P>power - green light</P><P>internet - no light</P><P>wifi - green light</P><P>voice - orange</P> Wed, 29 Jul 2026 12:27:53 GMT https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/5330688#M582329 Andre221 2026-07-29T12:27:53Z https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/5330691#M582331 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4741626">@Andre221</a>&nbsp;</P> <P>Try running&nbsp;<SPAN>this line test:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 29 Jul 2026 12:32:13 GMT https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/5330691#M582331 caesarome 2026-07-29T12:32:13Z