https://helpforum.sky.com/t5/Broadband/WiFi-anomaly/m-p/5330662#M582323 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1898.jpeg"><img src="https://helpforum.sky.com/skins/images/1320FE385A837A12183FF5B49876EF3C/responsive_peak/images/image_rejected.gif" alt="IMG_1898.jpeg" /></span></P><P> The one on the left is being used (which is the old package) and the new one is the one on the right which is also printed on the router</P> Wed, 29 Jul 2026 12:18:31 GMT DanNewton 2026-07-29T12:18:31Z https://helpforum.sky.com/t5/Broadband/WiFi-anomaly/m-p/5330659#M582322 <P>Previously my ex-partner lived with me and had a broadband package with sky. This was cancelled when she left a few weeks ago and I took out a new package with sky.</P><P>&nbsp;</P><P>Since setting up my broadband with the new router, the old Sky Broadband WiFi is still being used on the new router.</P><P>&nbsp;</P><P>How do I change it so that it uses the new details and the ones that are printed on the router?</P> Wed, 29 Jul 2026 12:17:32 GMT https://helpforum.sky.com/t5/Broadband/WiFi-anomaly/m-p/5330659#M582322 DanNewton 2026-07-29T12:17:32Z https://helpforum.sky.com/t5/Broadband/WiFi-anomaly/m-p/5330662#M582323 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1898.jpeg"><img src="https://helpforum.sky.com/skins/images/1320FE385A837A12183FF5B49876EF3C/responsive_peak/images/image_rejected.gif" alt="IMG_1898.jpeg" /></span></P><P> The one on the left is being used (which is the old package) and the new one is the one on the right which is also printed on the router</P> Wed, 29 Jul 2026 12:18:31 GMT https://helpforum.sky.com/t5/Broadband/WiFi-anomaly/m-p/5330662#M582323 DanNewton 2026-07-29T12:18:31Z