Broadband dropping out

Willie58 — Wed, 29 Jul 2026 12:03:06 GMT

Broadband keeps dropping out and also on the to.

Re: Broadband dropping out

Daniel0210 — Wed, 29 Jul 2026 12:10:12 GMT

@Willie58 wrote:

Broadband keeps dropping out and also on the to.

Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband dropping out

Nuttynagle — Wed, 29 Jul 2026 12:11:41 GMT

Broad band keeps dropping out on all devices

had new router the same problem. Check with your own checker you say all connected and no thing wrong but no devices connected. There are five devices that say they are connected to WiFi and two via cable please help

topic Broadband dropping out in Broadband

Broadband dropping out

Re: Broadband dropping out

Re: Broadband dropping out