Broadband dropping connection

gavel — Tue, 28 Jul 2026 23:33:43 GMT

5 times in last 1 hr ive had 6 bb engineers out.that still carnt solve the problem it's bin like this since February n I've had enough of it

Re: Broadband dropping connection

Daniel0210 — Wed, 29 Jul 2026 04:14:54 GMT

@gavel wrote:
5 times in last 1 hr

@gavel
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

gavel — Wed, 29 Jul 2026 09:19:08 GMT

Yes I know about 12 till 7 but it's happening anytime during the day.