https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330153#M582184 <P>Thanks. I have a black router. <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏼</span></P> Tue, 28 Jul 2026 19:58:57 GMT Robbo42 2026-07-28T19:58:57Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5329243#M581923 <P>Got a new router the other week and having constant issues with the mini box disconnecting and won't reconnect for hours. Wish I didn't change my router now. 🤦🏼‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span></P> Mon, 27 Jul 2026 18:50:02 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5329243#M581923 Robbo42 2026-07-27T18:50:02Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5329437#M581996 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740438">@Robbo42</a>&nbsp;if you have got a white Sky hub you cannot connect a Sky Q mini to it by WiFi. Instead connect the Q mini to your main Q box by using the WPS buttons.&nbsp;</P> Tue, 28 Jul 2026 06:00:13 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5329437#M581996 Chrisee 2026-07-28T06:00:13Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330153#M582184 <P>Thanks. I have a black router. <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏼</span></P> Tue, 28 Jul 2026 19:58:57 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330153#M582184 Robbo42 2026-07-28T19:58:57Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330331#M582245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740438">@Robbo42</a>&nbsp;then try moving the hub or the Q mini especially if either are under or behind other kit. Ifvthe problem continues call Sky assuming they should send iut an enginerr if Sky Q equipment misbehaves.&nbsp;</P> Wed, 29 Jul 2026 06:54:35 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330331#M582245 Chrisee 2026-07-29T06:54:35Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330401#M582262 <P>Thanks. I have never had these issues before so maybe the new router isn't working?</P> Wed, 29 Jul 2026 08:22:22 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330401#M582262 Robbo42 2026-07-29T08:22:22Z https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330405#M582265 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740438">@Robbo42</a>&nbsp;it is possible but unlikely if other devicescare connecting but getting Sky out should sort the issue.</P> Wed, 29 Jul 2026 08:30:16 GMT https://helpforum.sky.com/t5/Broadband/New-router-and-connection-issues/m-p/5330405#M582265 Chrisee 2026-07-29T08:30:16Z