topic Re: Terrible service in Broadband

Terrible service

Ravenspoint1 — Tue, 28 Jul 2026 08:31:23 GMT

I lost count how many time my internet has been down, this is terrible service considering you have just put the price up. Paying £40 a month for a non existent internet service my patience is coming to an end and no working phone line for over a year it's just not on. I can get much faster reliable elsewhere and if something isn't sorted asap I will go with another provider!

Re: Terrible service

Daniel0210 — Tue, 28 Jul 2026 09:25:11 GMT

@Ravenspoint1 wrote:

I lost count how many time my internet has been down, this is terrible service considering you have just put the price up.

You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

The usual reason for a bill increase (apart from the inevitable annual price rise each April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Paying £40 a month for a non existent internet service my patience is coming to an end and no working phone line for over a year it's just not on.

What have Sky said when you've reported the phone line fault. Auto compensation will have kicked in two working days after you reported it.

Re: Terrible service

Sharcuk — Tue, 28 Jul 2026 11:21:51 GMT

@Ravenspoint1 Just out of interest, how do you know another service will be more reliable?

Re: Terrible service

Ravenspoint1 — Tue, 28 Jul 2026 23:58:56 GMT

Because I know several people who have other suppliers and get much faster speeds, almost half the price I'm paying and have no problems whatsoever. Loosing internet 7 times in one day slow speeds and no working phone line for over a year is just not acceptable and no I've had no compensation despite numerous complaints, so that's how I know the service I'm getting is disgraceful.

Re: Terrible service

Daniel0210 — Wed, 29 Jul 2026 03:47:12 GMT

@Ravenspoint1

The auto compensation is applied 30 days after the fault is repaired. You still haven't said what Sky have told you when you've reported the phone issue or asked for an update.