https://helpforum.sky.com/t5/Broadband/Connection-Issue/m-p/5329588#M582065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740721">@Andrew1214</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Tue, 28 Jul 2026 09:31:09 GMT caesarome 2026-07-28T09:31:09Z https://helpforum.sky.com/t5/Broadband/Connection-Issue/m-p/5329587#M582064 <P>Hi there&nbsp;</P><P>&nbsp;</P><P>We have just connected our WiFi and ran the tests in the app - everything looks good and it's passing.</P><P>&nbsp;</P><P>The hub is set up in the opposite end of the flat from our living room, and when connecting to it on our phones it is connecting but then disappearing and returning back to our mobile data. Do we need a wifi booster as we keep</P><P>falling off the network.&nbsp;</P> Tue, 28 Jul 2026 09:29:44 GMT https://helpforum.sky.com/t5/Broadband/Connection-Issue/m-p/5329587#M582064 Andrew1214 2026-07-28T09:29:44Z https://helpforum.sky.com/t5/Broadband/Connection-Issue/m-p/5329588#M582065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740721">@Andrew1214</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Tue, 28 Jul 2026 09:31:09 GMT https://helpforum.sky.com/t5/Broadband/Connection-Issue/m-p/5329588#M582065 caesarome 2026-07-28T09:31:09Z