topic Router keeps loosing its connection in Broadband

Router keeps loosing its connection

DawnFeathersto — Tue, 28 Jul 2026 09:08:41 GMT

Hi for the last 2 weeks now, my broadband keeps dropping multiple times a day the middle light on router goes orange, I have spoken to someone on the phone the other day, they ran tests and said everything appears to be working normally, which cause the problem is still happening and I still having to reboot router each time . Can we please sort this.

Re: Router keeps loosing its connection

Daniel0210 — Tue, 28 Jul 2026 09:13:35 GMT

@DawnFeathersto
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky again. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: Router keeps loosing its connection

MightyQuinn — Tue, 28 Jul 2026 09:13:53 GMT

@DawnFeathersto wrote:
Hi for the last 2 weeks now, my broadband keeps dropping multiple times a day the middle light on router goes orange, I have spoken to someone on the phone the other day, they ran tests and said everything appears to be working normally, which cause the problem is still happening and I still having to reboot router each time . Can we please sort this.

Hi @DawnFeathersto Is this Sky Q TV problem (this community) or a broadband problem? Note you are only asking other custoners, not Sky.

Re: Router keeps loosing its connection

Daniel0210 — Tue, 28 Jul 2026 09:15:32 GMT

Sorry @MightyQuinn our posts crossed. I've already moved it to the Broadband board.