topic Re: Fuming in Broadband

Fuming

Tonibostock — Mon, 27 Jul 2026 20:07:41 GMT

I haven't had WiFi for 3 days now Internet what am I paying for

Re: Fuming

Tonibostock — Mon, 27 Jul 2026 20:09:44 GMT

What going to happen I havnt had Internet for 3 days

Re: Fuming

GD1 — Mon, 27 Jul 2026 20:11:06 GMT

@Tonibostock Your only asking other custmers not Sky, you do also need to allow more than 2 minutes for a reply.

Have you reported the outage to Sky?

Re: Fuming

Tonibostock — Mon, 27 Jul 2026 20:11:41 GMT

Immpaying for Internet and I'm not getting it

Re: Fuming

TimmyBGood — Mon, 27 Jul 2026 20:12:29 GMT

@Tonibostock

It's Monday, so unfortunately two of those three days don't count towards the Openreach target time to repair.

Re: Fuming

Daniel0210 — Tue, 28 Jul 2026 04:13:31 GMT

@Tonibostock

@GD1 wrote:

Have you reported the outage to Sky?

Re: Fuming

Chrisee — Tue, 28 Jul 2026 05:23:50 GMT

@Tonibostock you are oaying for a domestic internet connection which comes with a service level for fixes which is two full working days from the report. Therefore a fault reported on Saturday would not be over due until Wednesday, After that compensation is paid as required by Ofcom see Customer Auto-Compensation | Sky Help | Sky.com