topic Re: cant create sky id in Broadband

cant create sky id

Sanoop — Mon, 27 Jul 2026 19:25:26 GMT

When i try to create a sky ID. I type in my 6 digits of my bank account number and my last name. It tells me that the information doesn't match which I know it does.

Re: cant create sky id

caesarome — Mon, 27 Jul 2026 19:27:37 GMT

@Sanoop

When you ordered Sky Broadband what payment details did you use, a direct debit or a credit/debit card ?

Re: cant create sky id

Sanoop — Mon, 27 Jul 2026 19:28:19 GMT

direct debit

Re: cant create sky id

Sanoop — Mon, 27 Jul 2026 19:32:25 GMT

direct debit from my debit card. monthly this will be deducted

Re: cant create sky id

caesarome — Mon, 27 Jul 2026 21:28:37 GMT

@Sanoop wrote:

direct debit from my debit card

@Sanoop

A direct debit is taken directly from a bank account so a debit card plays no part in it so have you supplied your bank account number and sort code for a direct debit ?

Re: cant create sky id

Sanoop — Mon, 27 Jul 2026 21:52:13 GMT

Yess I have given iban number and bic number. And then I received email of confirmation and in same email asked me to create skyid. But when I tried, it's giving me error

Re: cant create sky id

Chrisee — Tue, 28 Jul 2026 05:17:21 GMT

@Sanoop yiu need to talk to Sky who should be able to sort this for you.