topic Re: Return of old modems in Broadband

Return of old modems

neauve — Mon, 27 Jul 2026 15:32:16 GMT

have had my Sky up graded and there is no instrution about returning the old one please advise whether or not you want them returned as no return label enclosed

Re: Return of old modems

caesarome — Mon, 27 Jul 2026 15:37:27 GMT

@neauve

You are not emailing Sky by posting on here as we are customers who help each other.

If you were sent a new hub and If you haven't been asked for it then it is up to you if you return it or not, you can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Return of old modems

Mark39 — Mon, 27 Jul 2026 15:40:19 GMT

@neauve

you've posted in the forum for Sky's Yahoo Mail service. You're not emailing Sky here.

Sky don't require the return of all equipment, particularly where it's outdated. If they haven't requested its return you don't need to return but if you wish you can do so for recycling.

https://www.sky.com/help/articles/recycle-sky-equipment

Re: Return of old modems

TimmyBGood — Mon, 27 Jul 2026 15:49:31 GMT

@neauve

Q Hubs (and anything before them) are obsolete and Sky doesn't want them back.