topic Re: Internet not working in Broadband

Internet not working

BriMc — Mon, 27 Jul 2026 14:49:12 GMT

My internet is not working I've tried rebooting & just getting a 'connecting' message with a circle timer saying it should take two minutes but it's been more than 10

Re: Internet not working

GD1 — Mon, 27 Jul 2026 14:52:22 GMT

@BriMc First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

BriMc — Mon, 27 Jul 2026 15:19:10 GMT

It is showing no issue in my area but on my box Internet has no colour and the connecting circle is still spinning when I'm trying to diagnose it so I have no instructions to follow

Re: Internet not working

caesarome — Mon, 27 Jul 2026 16:24:16 GMT

@BriMc

What was the result of the line test or is it this you can not run ?