topic Re: OPENREACH HAS NO POWER CABLE in Broadband

OPENREACH HAS NO POWER CABLE

Leonora14 — Mon, 27 Jul 2026 11:49:29 GMT

I've just moved into a property with Openreach Full Fibre. The Openreach ONT is installed, but the power adapter is missing. The Power socket on the ONT is empty, so there are no lights on the ONT and my Sky Hub has no internet. Been talking to a robot and we are not understanding each other please help.

Re: OPENREACH HAS NO POWER CABLE

caesarome — Mon, 27 Jul 2026 12:14:44 GMT

@Leonora14

Has Sky activated your broadband yet because if they haven't you do have ever wait until this has taken place before speaking to them about it.

Re: OPENREACH HAS NO POWER CABLE

Leonora14 — Mon, 27 Jul 2026 12:19:37 GMT

They activated today, everything else is ok, but because of that missing power cable I can't access the internet.

Re: OPENREACH HAS NO POWER CABLE

caesarome — Mon, 27 Jul 2026 12:36:09 GMT

When calling see if saying nothing gets you past the bot.