https://helpforum.sky.com/t5/Broadband/Very-slow-internet/m-p/5328744#M581793 <P>For weeks Internet speed goes up and down. Sometimes offline completely. Sometime 1mbps, then up to 20 then back down to 2m bps. Can't do meetings, cannot online game , struggle to stream in hires. If at all. Your checker says all ok, but my speed test shows a completely different result.&nbsp;<BR />This has happened before and technician replaced router and got you to change something that you were doing to the line. Now it's happening again.&nbsp;<BR />Tried phoning but sick of AI. Needs to be fixed but looking at other providers so expect them to cancel.&nbsp;</P> Mon, 27 Jul 2026 10:02:53 GMT marc1234567890 2026-07-27T10:02:53Z https://helpforum.sky.com/t5/Broadband/Very-slow-internet/m-p/5328744#M581793 <P>For weeks Internet speed goes up and down. Sometimes offline completely. Sometime 1mbps, then up to 20 then back down to 2m bps. Can't do meetings, cannot online game , struggle to stream in hires. If at all. Your checker says all ok, but my speed test shows a completely different result.&nbsp;<BR />This has happened before and technician replaced router and got you to change something that you were doing to the line. Now it's happening again.&nbsp;<BR />Tried phoning but sick of AI. Needs to be fixed but looking at other providers so expect them to cancel.&nbsp;</P> Mon, 27 Jul 2026 10:02:53 GMT https://helpforum.sky.com/t5/Broadband/Very-slow-internet/m-p/5328744#M581793 marc1234567890 2026-07-27T10:02:53Z https://helpforum.sky.com/t5/Broadband/Very-slow-internet/m-p/5329573#M582056 <P>Morning <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4192805">@marc1234567890</a></SPAN> </STRONG></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 28 Jul 2026 09:18:02 GMT https://helpforum.sky.com/t5/Broadband/Very-slow-internet/m-p/5329573#M582056 lainys 2026-07-28T09:18:02Z