topic Re: Orange voice light in Broadband

Orange voice light

Condog99 — Sun, 26 Jul 2026 18:40:42 GMT

WIFI suddenly down. We don't have a landline We have fibre. We can connect to the WiFi but it says no access to the Internet

Re: Orange voice light

caesarome — Sun, 26 Jul 2026 18:43:07 GMT

@Condog99

If you have fibre then you have a landline as that is how the phone part works as it comes down the same line.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Orange voice light

Condog99 — Sun, 26 Jul 2026 18:47:23 GMT

No reported outages.

I've unplugged everything turned everything off, restarted it but no difference

Re: Orange voice light

caesarome — Sun, 26 Jul 2026 18:50:23 GMT

And the result of the line test ?

If nothing shows and it isn't working try the test again in an hour or so.

Re: Orange voice light

Condog99 — Sun, 26 Jul 2026 18:56:00 GMT

Hello,

The 2 links took me to the same thing and everything came up as "normal"

Thanks