https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328237#M581670 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739512">@AimGo</a>&nbsp;</P> <P>Try lowering your broadband shield settings, you can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Sun, 26 Jul 2026 15:32:26 GMT caesarome 2026-07-26T15:32:26Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328235#M581668 <P>Difficulties with wifi on mobile devices. Unable download media and WhatsApp messages on mobile phone Wi-Fi system checks all clear other Wi-Fi things like TV are working however when I connect to the main Wi-Fi hub doesn't seem to work but I can connect to the Wi-Fi extension and there seems to work very strange.</P> Sun, 26 Jul 2026 15:30:08 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328235#M581668 AimGo 2026-07-26T15:30:08Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328237#M581670 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739512">@AimGo</a>&nbsp;</P> <P>Try lowering your broadband shield settings, you can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Sun, 26 Jul 2026 15:32:26 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328237#M581670 caesarome 2026-07-26T15:32:26Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328249#M581674 <P>Thank you!! This worked <span class="lia-unicode-emoji" title=":ok_hand:">👌</span></P> Sun, 26 Jul 2026 15:48:40 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5328249#M581674 AimGo 2026-07-26T15:48:40Z