topic Re: Disapointed in Broadband

Disapointed

Shaun-87 — Sat, 25 Jul 2026 22:51:26 GMT

Hi,

So my first night at trying Game with Sky (WHAT A NIGHTMARE). I think the BQM Monitor says it all. If this doesn't improve, then I will have no choice but to leave & go with my previous provider. SEE PICS

Anyone got any ideas? I used the same equipment both times.

Thanks

Re: Disapointed

Chrisee — Sun, 26 Jul 2026 05:39:35 GMT

@Shaun-87 thst does look bad but a lot depends on the workload of the hub while running the monitor ss response to incoming ping isxa low priority function. Are you on a full fibre or partial fibre connection?

Re: Disapointed

Shaun-87 — Sun, 26 Jul 2026 10:12:01 GMT

Hi,

I'm on Full fibre(cityfibre). As you can see from the other BQM monitor, it's perfect apart from one blip. Nothing has changed between the two parts, because one is my old provider & this one is Sky.

Re: Disapointed

Chrisee — Sun, 26 Jul 2026 10:34:18 GMT

@Shaun-87 for what it is worth it is not normal for Sky either. Powering down the hub for 60 minutes will cause a server change which may sort the problem.

Re: Disapointed

Shaun-87 — Sun, 26 Jul 2026 11:04:10 GMT

Hi,I'm not using the Sky Hub. Using my own router. I've never had to do anything like that before (why 60 mins)? I will see how it goes. I've looked at the BQM monitor now, and it's fine, so to me, that's telling me Sky servers are not coping very well when everyone is one gaming etc from a certain time

Re: Disapointed

Shaun-87 — Sun, 26 Jul 2026 12:09:52 GMT

@Chrisee Looks like your suggestion wont do anything

No, switching off a Sky Hub for an hour does not reset a Sky server node. It only drops your current active broadband session and disconnects your local router. Sky's network servers and routing nodes are managed on their core infrastructure and remain active independently of your home equipment.

Re: Disapointed

Chrisee — Sun, 26 Jul 2026 14:49:42 GMT

@Shaun-87 the standard lease period is 60 minutes so it means the lease lapses when yiu reconnect you almost cetainly end up on a different IP4 address/node. The suggested solution is from Sky's own network guys. Up to you what you do

Re: Disapointed

Me134 — Sun, 26 Jul 2026 14:52:27 GMT

@Shaun-87 wrote:
Hi,I'm not using the Sky Hub. Using my own router. I've never had to do anything like that before (why 60 mins)? I will see how it goes. I've looked at the BQM monitor now, and it's fine, so to me, that's telling me Sky servers are not coping very well when everyone is one gaming etc from a certain time

What's your router?

Re: Disapointed

Shaun-87 — Sun, 26 Jul 2026 15:02:19 GMT

Hi,

ASUS GT-BE98

Re: Disapointed

Shaun-87 — Sun, 26 Jul 2026 15:03:11 GMT

Hi,

Okay thanks I didn't realise that. Seems Gemini doesn't know everything🤣