topic Re: Snapped cable in Broadband

Snapped cable

Mark852 — Sun, 26 Jul 2026 14:18:24 GMT

Ive cut our internet cable by accidennt

Re: Snapped cable

Me134 — Sun, 26 Jul 2026 14:50:27 GMT

@Mark852 wrote:
Ive cut our internet cable by accidennt

The external one presumably? We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

Re: Snapped cable

Chrisee — Sun, 26 Jul 2026 14:54:24 GMT

@Mark852 you need to report the issuecto Sky. If it is the cable coming into your home they will arrange for Openreach to come out to fix it. If its the cabke between the master socket/ONT and the hub then they will send iut a replacement hub with cables.

To make that easy I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Snapped cable

SuperMatt — Sun, 26 Jul 2026 16:35:14 GMT

Hello, @Mark852. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141