Data usage no longer populated?

kargo — Sat, 25 Jul 2026 13:38:21 GMT

Hi all,

'm a stats person and always quite liked having a breakdown of how much Sky Broadband data was being consumed in a given month but it seems this option is broken when I try to see it through the MySky app. I could get to it by doing a broadband test but for the past few months its just stayed at 947GB for March and nothing beyond this date. That being said, my FTTC line switched to SOGEA around about this same time so I'm wondering if the two things are aligned somehow. It's not the end of the world if it stays broken, though!

Re: Data usage no longer populated?

Cardel — Sun, 26 Jul 2026 09:08:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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Data usage no longer populated?

Re: Data usage no longer populated?