WiFi dropping frequently

Furious1234 — Sat, 25 Jul 2026 08:58:06 GMT

Wifi dropping to medium or low frequently since router connected. Its been 24 hours and no improvment. Door bell and Home smart app appalling quality and customer service a waste of time. Spent over two hours on the phone, sent from department to department and not one representitive had a clue about the Smart home app as it is new.

Final person I spoke to admitted that they do not currently have anyone who understands anything about it. 6 hours of trial and error and multiple phone calls eventually to be told that the app hasnt been working properly for over a week. Disgusting from Sky.

App still not working 100% and the connection between door bell, chime and App varies from super slow at best to 0%. House could be burgled before App shows a picture of the front door.

Re: WiFi dropping frequently

Cardel — Sun, 26 Jul 2026 08:59:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: WiFi dropping frequently in Broadband

WiFi dropping frequently

Re: WiFi dropping frequently