https://helpforum.sky.com/t5/Broadband/Disable-SIP-ALG/m-p/5327971#M581584 <P>Issues with VOIP. Am advised need to:<BR />- Disable *SIP ALG* on your router<BR />- Confirm that *ports 5060 and 5061* aren’t being blocked<BR />- Enable *QoS (Quality of Service)* for voice traffic if available<BR /><BR /></P><P>Horrible experience in contacting Sky. The "robot" chat does. It understand and impossible to escalate to a real person</P> Sun, 26 Jul 2026 08:37:17 GMT Amin64 2026-07-26T08:37:17Z https://helpforum.sky.com/t5/Broadband/Disable-SIP-ALG/m-p/5327971#M581584 <P>Issues with VOIP. Am advised need to:<BR />- Disable *SIP ALG* on your router<BR />- Confirm that *ports 5060 and 5061* aren’t being blocked<BR />- Enable *QoS (Quality of Service)* for voice traffic if available<BR /><BR /></P><P>Horrible experience in contacting Sky. The "robot" chat does. It understand and impossible to escalate to a real person</P> Sun, 26 Jul 2026 08:37:17 GMT https://helpforum.sky.com/t5/Broadband/Disable-SIP-ALG/m-p/5327971#M581584 Amin64 2026-07-26T08:37:17Z https://helpforum.sky.com/t5/Broadband/Disable-SIP-ALG/m-p/5328596#M581755 <P>Can anyone assist please?</P> Mon, 27 Jul 2026 07:46:52 GMT https://helpforum.sky.com/t5/Broadband/Disable-SIP-ALG/m-p/5328596#M581755 Amin64 2026-07-27T07:46:52Z