topic Re: Royal mail lost my parcel in Broadband

Royal mail lost my parcel

Osh3r — Sat, 25 Jul 2026 15:10:54 GMT

My hub got delivered to the wrong house and royal mail said they can't help and I need to contact sky to order a replacement hub, my service is already live, but we can't use it without a hub. We don't want to pay for something we're not using.

Re: Royal mail lost my parcel

Daniel0210 — Sat, 25 Jul 2026 15:19:00 GMT

@Osh3r

If you haven't done it yet you need to report it to Sky but they are likely to open an investigation with Royal Mail before dispatching a replacement hub. After the service is up and running contact Sky and request a credit be placed on your account.

Re: Royal mail lost my parcel

caesarome — Sat, 25 Jul 2026 15:33:48 GMT

@Osh3r

If Royal mail have admitted it is lost then you are halfway there so do contact Sky about this as hopefully they will dispatch you a replacement one.