https://helpforum.sky.com/t5/Broadband/New-installation/m-p/5327560#M581443 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738773">@Ben784</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Sat, 25 Jul 2026 12:19:50 GMT caesarome 2026-07-25T12:19:50Z https://helpforum.sky.com/t5/Broadband/New-installation/m-p/5327460#M581415 <P>I had my router installed yesterday. The only option o was given was in the kitchen as engineer said only had a small</P><P>ammount of cable. &nbsp;The signal no longer reaches my upstairs office like my last broadband provider did. I think maybe the location of the new router.&nbsp;</P> Sat, 25 Jul 2026 09:47:26 GMT https://helpforum.sky.com/t5/Broadband/New-installation/m-p/5327460#M581415 Ben784 2026-07-25T09:47:26Z https://helpforum.sky.com/t5/Broadband/New-installation/m-p/5327560#M581443 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738773">@Ben784</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Sat, 25 Jul 2026 12:19:50 GMT https://helpforum.sky.com/t5/Broadband/New-installation/m-p/5327560#M581443 caesarome 2026-07-25T12:19:50Z