topic Re: Terrible internet in Broadband

Terrible internet

Bugra — Fri, 24 Jul 2026 21:58:53 GMT

It is worse internet I have ever use. Always on and off, too slow even watching YouTube is not possible. There is no way to solve problem.

Re: Terrible internet

Shaun-87 — Fri, 24 Jul 2026 22:39:32 GMT

Hi,

What sky hub have you got?

What speeds are you getting to device?

Re: Terrible internet

Bugra — Fri, 24 Jul 2026 22:43:37 GMT

SKY MAX HUB

43 mbps at 2,4

112 mbps at 5

Re: Terrible internet

Shaun-87 — Fri, 24 Jul 2026 22:54:29 GMT

Hi,

Can you login to the sky hub?

If you can what's the wireless security set to? Could you upload a image of wireless settings

Re: Terrible internet

Bugra — Fri, 24 Jul 2026 23:01:53 GMT

my hub does not allow me to change wireless setting.

Re: Terrible internet

Shaun-87 — Fri, 24 Jul 2026 23:09:22 GMT

it seems like the Sky max hub is pretty useless bit of kit. I would suggest you get your own router and see if it improves things

I have joined sky today. I'm using my own router and connection has been solid all day not a single drop out

Re: Terrible internet

Bugra — Fri, 24 Jul 2026 23:11:01 GMT

could you recomend to me any router?

Re: Terrible internet

Shaun-87 — Fri, 24 Jul 2026 23:20:19 GMT

I use Asus, here is a link to one which should be savvy for your use. Maybe try it and see if it helps. I think it will. If you need any help setting it up, let me know & I will help if possible.

https://amzn.eu/d/0axDSaRA

Re: Terrible internet

Bugra — Fri, 24 Jul 2026 23:23:14 GMT

thank you

Re: Terrible internet

Me134 — Sat, 25 Jul 2026 05:50:59 GMT

@Bugra wrote:
SKY MAX HUB
43 mbps at 2,4
112 mbps at 5

That's obviously using WiFi, what speed are you getting to the hub?

If you are happy to replace the hub entirely, be aware that you will lose the landline phone. If you do need that, then research buying your own WiFi mesh system and disable the Sky hubs internal WiFi.

If it's the white Sky Max Hub, then you can access limited options but only via the MySky app on a smart device.