https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5327238#M581348 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470469">@jp0920</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Jul 2026 21:26:22 GMT caesarome 2026-07-24T21:26:22Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5327231#M581346 <P>On fibre box, broadband light is red and service light is off. On router, internet light is off. Have unplugged and reconnected power cables with no change.</P> Fri, 24 Jul 2026 21:04:49 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5327231#M581346 jp0920 2026-07-24T21:04:49Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5327238#M581348 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470469">@jp0920</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Jul 2026 21:26:22 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5327238#M581348 caesarome 2026-07-24T21:26:22Z