topic Re: connected without internet - new to Sky in Broadband

connected without internet - new to Sky

PingWang — Fri, 24 Jul 2026 10:55:45 GMT

Dear Sky

Just get up and running for a week and then today, Wifi doesn't give out internet, all connected device are off line. Tried to power down wherething over an hour like some posts say and still not working. TV stream and landline is working, just Wifi, but that is what I use most.

Very frustrated and disappointed and don't know where ro get help.

Any help please.

Ping

Re: connected without internet - new to Sky

GD1 — Fri, 24 Jul 2026 10:58:06 GMT

@PingWang First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: connected without internet - new to Sky

PingWang — Fri, 24 Jul 2026 13:08:53 GMT

Thanks for reply.

Done service check with MySky and all looks fine.

But still no internet, I am not sure the instructions after finishing test, shall I do another test with MySky app after everything checked ok? are those amber and red indicators are on App too?

As TV and phone is working , Just Wifi, it is connected, just no signal. I wonder qhethwr the Hub is faulty.

Ping

Re: connected without internet - new to Sky

PingWang — Fri, 24 Jul 2026 15:07:10 GMT

Dear all

Thanks for response, it is now working, did it by Factory Reset of the hub itself, does it indicate the Hub firmware has issues?

Anyway, just update yiu guy's and hope Sky see this too.

Ping