topic Internet outage in Broadband

Internet outage

JanaEi — Fri, 24 Jul 2026 14:13:38 GMT

Hi, i have been having issues since yesterday, internet keeps crashing and doesn't stay connected. Why does it keep happening? I only have this internet since Tuesday 22nd of July.

Re: Internet outage

caesarome — Fri, 24 Jul 2026 15:19:56 GMT

@JanaEi

When this happens what lights are lit on the hub and are a y flashing ?

Re: Internet outage

JanaEi — Fri, 24 Jul 2026 16:31:54 GMT

It turns like a light orange colour, it flashes for a while and then it stays orange, at some moments it even turns red, but mostly orange

Re: Internet outage

caesarome — Fri, 24 Jul 2026 18:30:52 GMT

@JanaEi

Next time this happens try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.