No broadband connection

Babydebs — Thu, 23 Jul 2026 21:10:58 GMT

My Internet dropped at 9.20. I have tried switching off at the wall many times. The box on my wall is showing a red light. Tried service checker over 50 times and shows everything as fine but that can't be because there is no broadband and my hub has been unplugged. Ive tried all the help but nothing has worked. Please help!

Re: No broadband connection

Daniel0210 — Fri, 24 Jul 2026 03:45:17 GMT

@Babydebs
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

topic Re: No broadband connection in Broadband

No broadband connection

Re: No broadband connection