No internet NW London

TT272 — Fri, 24 Jul 2026 02:04:31 GMT

Internet light is orange (amber) but the app is saying wifi is fine and all checks are coming back good?

Re: No internet NW London

Daniel0210 — Fri, 24 Jul 2026 03:44:33 GMT

@TT272
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

TT272 — Fri, 24 Jul 2026 04:18:07 GMT

Okay thankyou, I'll recheck in a couple of hours