topic Very slow wifi in Broadband

Very slow wifi

Pelton — Thu, 23 Jul 2026 13:24:25 GMT

The new sky broadband (connected yesterday) is not working correctly. It takes up to 30 seconds to open a simple email. Opening the sky web page took several seconds from 8 feet away from the router. My sons can't get consistant wifi (it drops off constantly) upstairs in our small terrace house. I was with virgin until yesterday 350 broadband and opening emails etc was instant.

Re: Very slow wifi

caesarome — Thu, 23 Jul 2026 15:18:56 GMT

@Pelton

Give this test a try:

https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/connect-devices-to-broadband-fix-a-problem

Re: Very slow wifi

Pelton — Thu, 23 Jul 2026 15:50:07 GMT

I've done that several times already today and it says there are no issues. I'm currently having to use the mobile data on my phone to read a newspaper website that was loading pages instantly with virgin, because pages won't load at all, as in - the no Internet message screen - and pages that I have loaded by turning on my mobile data, won't show images if I turn off data again. I'm sitting less than 8ft from the router and hub. Had virgin with absolutely no issues for 2 years and was with sky for 9 years with no issues before that (same house). Basically have no usable Internet. I'm within the cooling off period and have used the internal email to make a complaint.

Re: Very slow wifi

Me134 — Thu, 23 Jul 2026 16:07:45 GMT

@Pelton wrote:
I've done that several times already today and it says there are no issues. I'm currently having to use the mobile data on my phone to read a newspaper website that was loading pages instantly with virgin, because pages won't load at all, as in - the no Internet message screen - and pages that I have loaded by turning on my mobile data, won't show images if I turn off data again. I'm sitting less than 8ft from the router and hub. Had virgin with absolutely no issues for 2 years and was with sky for 9 years with no issues before that (same house). Basically have no usable Internet. I'm within the cooling off period and have used the internal email to make a complaint.

Try disabling the broadband shield to see if that helps.

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: Very slow wifi

2muchTV — Thu, 23 Jul 2026 16:07:57 GMT

@Pelton here's what I do when I'm trying to identify problems with broadband:

turn off power to the hub for a few minutes
test the speed of the internet at the hub with a computer connected using an ethernet cable
log in to router/hub to check things like Sky Shield/ VPN, firewall/ DNS settings are slowing things down

I recommend purchasing your own mesh system which you can use with any ISP in one way or another.