topic Re: Service interuptions in Broadband

Service interuptions

Declan2107 — Wed, 22 Jul 2026 16:23:10 GMT

Since installing Sky Glass Gen 2 and Sky Hub Max my to keeps losing single and my Wi-Fi is dropping out.

Re: Service interuptions

caesarome — Wed, 22 Jul 2026 16:32:02 GMT

@Declan2107

Does your phone or other devices stay connected without any issues or does the same happen ?

Re: Service interuptions

Declan2107 — Thu, 23 Jul 2026 08:32:26 GMT

At the minute it's everything. Wife doesn't reach my phone on our patio or my sons bedroom. Sky Glass picture is also not great times. All I would say at present is that Sky Q was better and even my old Hub provided better Wifi that the new Maxi hub. I am certainly tempted to send it all back under the colling period.

Would love bto talk to sky about all this bt its easier to win the Euromillions that get to talk to them.

Re: Service interuptions

TimmyBGood — Thu, 23 Jul 2026 09:23:59 GMT

@Declan2107 wrote:

even my old Hub provided better Wifi that the new Maxi hub.

Unfortunately that's one of the most common topics for posts to this forum: the Max Hub seems to struggle in some properties.

Re: Service interuptions

Me134 — Thu, 23 Jul 2026 10:19:49 GMT

@Declan2107 wrote:
At the minute it's everything. Wife doesn't reach my phone on our patio or my sons bedroom. Sky Glass picture is also not great times. All I would say at present is that Sky Q was better and even my old Hub provided better Wifi that the new Maxi hub. I am certainly tempted to send it all back under the colling period.

Would love bto talk to sky about all this bt its easier to win the Euromillions that get to talk to them.

Is it possible to hardwire the Glass TV to the hub?

For the general wifi issues, firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max