topic Call from sky about problem in Broadband

Call from sky about problem

Trishamcd4 — Thu, 23 Jul 2026 08:59:56 GMT

Has anyone else had sky call offering discount and compensation in the last few days?

Re: Call from sky about problem

GD1 — Thu, 23 Jul 2026 09:05:37 GMT

@Trishamcd4 What kind of discount and Sky would not call out of the blue offering compensation, more so if you've never raised an issue in the 1st place

Its likely to be scammers after personal info, did you provide them with any details?

Please see this help guide https://www.sky.com/help/articles/fraud-scams-start

Re: Call from sky about problem

caesarome — Thu, 23 Jul 2026 09:14:48 GMT

@Trishamcd4

Calls out of the blue are highly likely to be a scam designed to capture your account details so they can order phones and tablets via it, if you gave them no details then you will not have any issues. If you did and a device turns up do not hand it over to a courier that then turns up to collect it as you need to call Sky about this who will give you advice abour returning it.

Also change your account password:

https://id.sky.com/change/password

Re: Call from sky about problem

TimmyBGood — Thu, 23 Jul 2026 09:21:40 GMT

@Trishamcd4 wrote:
Has anyone else had sky call offering discount and compensation in the last few days?

100% a criminal scam attempt.

ISPs don't offer any such thing proactively.