topic Hub replaced in Broadband

Hub replaced

sp11 — Wed, 22 Jul 2026 22:28:36 GMT

Hub is new, but have lost the broadband connection. Just like the old one.

Re: Hub replaced

Chrisee — Thu, 23 Jul 2026 05:38:35 GMT

@sp11 which implies yge issue was not a bad hub. Replacing a hub is a common first step to solvecan issue which is difficult to diagnose if it doesn't work then other things need cgecking so go back to Sky.

To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Hub replaced

Brill+Gill — Thu, 23 Jul 2026 07:34:04 GMT

Thanks for escalating this @Chrisee. We’ve sent @sp11 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.