https://helpforum.sky.com/t5/Broadband/Useless-puck/m-p/5325715#M580775 <P>I am totally sick of this useless puck. It freezes almost every day. Picture quality becomes unwatchable and I have to power cycle it.&nbsp;<BR />If you won't replace it, I will cancel my whole TV and broadband contract and move to a reliable provider.&nbsp;<BR />please don't insult my intelligence by asking me to reset, restart, power cycle etc. I am an IT professional and I am more than technically capable of recognising faulty hardware and/or software.&nbsp;</P> Wed, 22 Jul 2026 20:14:43 GMT alang63 2026-07-22T20:14:43Z https://helpforum.sky.com/t5/Broadband/Useless-puck/m-p/5325715#M580775 <P>I am totally sick of this useless puck. It freezes almost every day. Picture quality becomes unwatchable and I have to power cycle it.&nbsp;<BR />If you won't replace it, I will cancel my whole TV and broadband contract and move to a reliable provider.&nbsp;<BR />please don't insult my intelligence by asking me to reset, restart, power cycle etc. I am an IT professional and I am more than technically capable of recognising faulty hardware and/or software.&nbsp;</P> Wed, 22 Jul 2026 20:14:43 GMT https://helpforum.sky.com/t5/Broadband/Useless-puck/m-p/5325715#M580775 alang63 2026-07-22T20:14:43Z https://helpforum.sky.com/t5/Broadband/Useless-puck/m-p/5325725#M580781 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/795145">@alang63</a>&nbsp;you are not talking to Sky by pisting in this forum. The number one cause if issues with Sky's Stream pucks is they require a good stable WiFi signal. Without that you get thecsymptoms you describe. You can check thecquality of the WiFi cionnection in the network settings. So while it is possiblectge issue is a dodgy puck it is more likely tombe poor WiFi</P> Wed, 22 Jul 2026 20:36:42 GMT https://helpforum.sky.com/t5/Broadband/Useless-puck/m-p/5325725#M580781 Chrisee 2026-07-22T20:36:42Z